FAQ

FAQ

Do you have any Questions?

Each session lasts for 45 minutes, to ensure our guests remain comfortable in our subzero environment , but if you need to pop out during your session then that’s fine with us.

Absolutely! Kids (ie: under 18’s) are welcome to visit any session and MUST be accompanied by an adult. Under 4’s go in for free, as long as you provide your child with appropriate cold weather clothing. Please bear in mind that arctic temperatures are not recommended for toddlers and babies!

You should have received a physical card with a QR code, if you no longer have this or didn’t receive one you can access all your photos on our website here.

ICEBAR SURFERS is located in Cavill Lane, Surfers Paradise – Get Directions.

While we don’t serve food inside the IceBar, we do have drinks available. If you’re looking for a meal, we recommend checking out nearby restaurants after your visit!

We recommend wearing long pants and closed shoes however, we provide snow capes, gloves and Ugg boots (where required). You’ll feel the chill no matter what you wear, however the more clothes you wear, the longer you’ll last!

It’s a very crisp -10c inside! We do provide gear to help keep you warm but we recommend you bring layers to rug up warm to ensure you make the most out of your visit.

We do accept walk-ins at the reception, but we would always recommend you book ahead of time to ensure you get your desired time and availability.

No worries! If you think you might be late, give us a heads up and we will do our best to accommodate you or move your booking in line with our T&C

Yes, the IceBar is a unique spot for private events like birthdays, corporate gatherings, or special celebrations! Contact us for more details on group bookings and event packages.